by Anz
Wed Jun 25, 2014 8:20 am
Rating: 0/10
Following is my experience with buychina.com
I have no idea if this is a deliberate scam/ripoff or whether they are just incompetent/unprofessional. Regardless, the result is that buyChina.com have effectively STOLEN about $400 from me and I and my husband have lost many hours of our lives attempting to recover my money from this organisation.
[MY COMMENTS IN ALL CAPS AND SQUARE BRACKETS BELOW]
BuychinaSupport 2014-01-20 07:32
Dear Anz7,
Really sorry to tell you, that item 3,4,5,8 are out of stock now, we will arrnage a refund on these item before shipping the rest items. Hope for your understanding.
[THIS SHOULD HAVE BEEN THE FIRST RED FLAG BUT IT SEEMED LIKE A NORMAL SITUATION WITH AN ONLINE RETAILER. IF I HAD KNOWN WHAT WAS TO FOLLOW I WOULD HAVE CONTACTED VISA AT THIS POINT FOR A CHARGEBACK – FOR ANYONE READING THIS WHO IS IN EARLY STAGES OF DISPUTE, DON’T BOTHER WITH BUYCHINA SUPPORT, JUST GO DIRECTLY TO YOUR VISA ISSUER AND FILE A CHARGEBACK FOR ONLINE FRAUD]
Anz7 2014-01-21 08:52
thanks , when this items will be back in stock please let me know.
BuychinaSupport 2014-01-22 08:10
Dear Anz7,
Sorry，the supplier told, that these products won't be available recently.
[OK, THIS IS ONE POSSIBLE HITCH IN BUSINESS, YOUR SUPPLIER STOPS SUPPLYING AFTER YOU HAVE PRESOLD THE ITEMS. NOT GOOD PRACTICE, BUT UNDERSTANDABLE FOR AN OUTFIT LIKE BC.COM THAT IS OPERATING IN THE GREY MARKET. NO PROBLEM WITH THAT, BUT HOW ABOUT THAT REFUND?? …]
Anz7 2014-02-06 16:38
hey guys, could u please refund my money for the items u didnt ship. Thanks
[THIS REQUEST WAS MADE OVER 2 WEEKS AFTER BC.COM PROMISED A REFUND]
BuychinaSupport 2014-02-11 06:47
Dear Anz7,
Sorry, we have just came back from the holiday, we will arraneg refund for the rest items, plz chekc it in 7-10 working dyas.
Thank you for your patience and unerstanding.
[AND SO IT BEGINS WITH THE “10 DAYS, PLEASE BE PATIENT” INSTRUCTIONS, WHICH SEEMS TO BE BC.COM’S STANDARD TACTIC FOR DELAYING THE INEVITABLE DISPUTE THAT OCCURS ONCE YOU REALIZE THEY HAVE NO INTENTION/ABILITY TO GIVE YOU THE GOODS OR REFUND YOUR MONEY]
Anz7 2014-03-06 15:30
Hey guys , I checked my bank statement and I don't see any refund from you. Did you forget?
[NO OF COURSE THEY DID NOT FORGET, THEY SEEM TO HAVE NO INTENTION OF REFUNDING ME, JUST KEEPING ME DANGLING FOR AS LONG AS POSSIBLE SO THE TIMELINE FOR SUBMITTING A CHARGEBACK HAS EXPIRED – THIS MESSAGE WAS POSTED 23 DAYS AFTER I WAS TOLD TO BE PATIENT FOR 7-10 DAYS!]
BuychinaSupport 2014-03-07 01:31
Dear Anz7,
Really sorry for the delay, we will contact the bank to process the refund, please chekc it in 10 working days.
[ANOTHER 10 DAYS, YEAH SURE! – OK WE WILL CONTINUE TO WAIT AND SEE IF BC.COM HAS ANY INTEGRITY AT ALL. AFTER ABOUT ANOTHER 60 DAYS, I GOT TIRED OF WAITING FOR THE BC.COM 10 DAYS OF PATIENCE TO PAY OFF SO I CONTACTED THEM AGAIN…]
Anz7 2014-05-05 08:59
Hello, u promised to refund my payment 4 months ago, still nothing in my bank account, sorry but this is ridiculous.
[DO YOU THINK THAT WILL MAKE A DIFFERENCE? NOT LIKELY BUT HERE IS THE RESPONSE:]
BuychinaSupport 2014-05-16 08:40
Dear Anz7,
Really sorry for the delay, as refund to the credit card need more time, and could you please give the bank information:
Beneficiary Beneficiary Address Bank Name Swift Code Bank Account Bank Address
[LET’S TRY A NEW TACTIC. ASK THE CUSTOMER TO PROVIDE ADDITIONAL INFORMATION IN ORDER TO PROCESS THE REFUND. THIS WAY WE CAN SAY IT IS NOT OUR FAULT, WE WERE WAITING FOR YOUR REPLY! – I SENT THEM THE BANK INFO AND RECEIVED THIS:]
BuychinaSupport 2014-05-28 05:57
Dear Anz7,
ok, we will arrange the refund to your card, plz check it in 10-15 working days.
[WTF! I AM BEGINNING TO REALIZE NOW THAT THIS IS JUST A GAME TO THEM OR THEY SIMPLY DO NOT HAVE ANY COMPETENT STAFF DEALING WITH REFUNDS. NEVERTHELESS, WHAT CHOICE DO I HAVE IF I DON’T WISH TO WASTE MORE TIME ENERGY AND MONEY?!
INTERESTING IT IS NOW A CALL FOR 10-15 DAYS RATHER THAN 7-10 DAYS, BOTH OF WHICH ARE ARBITRARY WHEN I HAVE BEEN WAITING AT THIS POINT FOR 128 DAYS SINCE I WAS FIRST PROMISED A REFUND.
EVENTUALLY I JUST HAD ENOUGH AND SENT A FINAL NOTICE AS A FINAL ATTEMPT AT A FRIENDLY RESOLUTION BEFORE EMBARKING UPON A PROJECT TO PUBLICIZE MY EXPERIENCE AND HOPEFULLY HELP OTHERS AVOID THE SAME ISSUE – MAYBE I WILL GET A REFUND IN THE PROCESS!]
Anz7 2014-06-18 08:59
On the 10th of January 2014 I was told you could not supply some of my order and you offered a partial refund which I accepted.
I still have not received this refund and it is now 18th June.
That is 159 days - more than 5 months
That is totally unacceptable.
If the refund has not been processed, and confirmation of that sent to me via email to ???@??? within the next 48 hours, I will escalate this to the necessary authorities for recovery of my money.
[I ALSO SENT THIS VIA EMAIL TO THE CUSTOMER SERVICES EMAIL ADDRESS. I DID NOT GET A RESPONSE ON MY ORDER CONTACT FORM, BUT I DID GET THIS EMAIL FROM CS:]
BuychinaSupport 2014-06-19 19:44
Dear
Thank you for your support, please don't worry, just you paid it before 3 months ago, we can't refund to your card ,so we will arrange the refund again to your bank account ,so it often need some time ,we will arrange the process ASAP, please wait patiently.
Best regards
Serana
[WOW, NOT EVEN A DEAR ANZ7 WITH THIS ONE. APPARENTLY IT IS NOT THEIR FAULT I DON’T HAVE MY MONEY BECAUSE THE TRANSACTION WAS TOO LONG AGO TO REFUND TO THE CARD. THE FACT THEY WERE TO SOLE CAUSE OF THIS DELAY DOES NOT SEEM TO BE IN THEIR AWARENESS! DO YOU GET THE IMPRESSION THEY DON’T CARE? I DID AND TOLD THEM SO! THEY HAVEN’T RESPONDED SINCE!]
Following is my experience with buychina.com
I have no idea if this is a deliberate scam/ripoff or whether they are just incompetent/unprofessional. Regardless, the result is that buyChina.com have effectively STOLEN about $400 from me and I and my husband have lost many hours of our lives attempting to recover my money from this organisation.
[MY COMMENTS IN ALL CAPS AND SQUARE BRACKETS BELOW]
BuychinaSupport 2014-01-20 07:32
Dear Anz7,
Really sorry to tell you, that item 3,4,5,8 are out of stock now, we will arrnage a refund on these item before shipping the rest items. Hope for your understanding.
[THIS SHOULD HAVE BEEN THE FIRST RED FLAG BUT IT SEEMED LIKE A NORMAL SITUATION WITH AN ONLINE RETAILER. IF I HAD KNOWN WHAT WAS TO FOLLOW I WOULD HAVE CONTACTED VISA AT THIS POINT FOR A CHARGEBACK – FOR ANYONE READING THIS WHO IS IN EARLY STAGES OF DISPUTE, DON’T BOTHER WITH BUYCHINA SUPPORT, JUST GO DIRECTLY TO YOUR VISA ISSUER AND FILE A CHARGEBACK FOR ONLINE FRAUD]
Anz7 2014-01-21 08:52
thanks , when this items will be back in stock please let me know.
BuychinaSupport 2014-01-22 08:10
Dear Anz7,
Sorry，the supplier told, that these products won't be available recently.
[OK, THIS IS ONE POSSIBLE HITCH IN BUSINESS, YOUR SUPPLIER STOPS SUPPLYING AFTER YOU HAVE PRESOLD THE ITEMS. NOT GOOD PRACTICE, BUT UNDERSTANDABLE FOR AN OUTFIT LIKE BC.COM THAT IS OPERATING IN THE GREY MARKET. NO PROBLEM WITH THAT, BUT HOW ABOUT THAT REFUND?? …]
Anz7 2014-02-06 16:38
hey guys, could u please refund my money for the items u didnt ship. Thanks
[THIS REQUEST WAS MADE OVER 2 WEEKS AFTER BC.COM PROMISED A REFUND]
BuychinaSupport 2014-02-11 06:47
Dear Anz7,
Sorry, we have just came back from the holiday, we will arraneg refund for the rest items, plz chekc it in 7-10 working dyas.
Thank you for your patience and unerstanding.
[AND SO IT BEGINS WITH THE “10 DAYS, PLEASE BE PATIENT” INSTRUCTIONS, WHICH SEEMS TO BE BC.COM’S STANDARD TACTIC FOR DELAYING THE INEVITABLE DISPUTE THAT OCCURS ONCE YOU REALIZE THEY HAVE NO INTENTION/ABILITY TO GIVE YOU THE GOODS OR REFUND YOUR MONEY]
Anz7 2014-03-06 15:30
Hey guys , I checked my bank statement and I don't see any refund from you. Did you forget?
[NO OF COURSE THEY DID NOT FORGET, THEY SEEM TO HAVE NO INTENTION OF REFUNDING ME, JUST KEEPING ME DANGLING FOR AS LONG AS POSSIBLE SO THE TIMELINE FOR SUBMITTING A CHARGEBACK HAS EXPIRED – THIS MESSAGE WAS POSTED 23 DAYS AFTER I WAS TOLD TO BE PATIENT FOR 7-10 DAYS!]
BuychinaSupport 2014-03-07 01:31
Dear Anz7,
Really sorry for the delay, we will contact the bank to process the refund, please chekc it in 10 working days.
[ANOTHER 10 DAYS, YEAH SURE! – OK WE WILL CONTINUE TO WAIT AND SEE IF BC.COM HAS ANY INTEGRITY AT ALL. AFTER ABOUT ANOTHER 60 DAYS, I GOT TIRED OF WAITING FOR THE BC.COM 10 DAYS OF PATIENCE TO PAY OFF SO I CONTACTED THEM AGAIN…]
Anz7 2014-05-05 08:59
Hello, u promised to refund my payment 4 months ago, still nothing in my bank account, sorry but this is ridiculous.
[DO YOU THINK THAT WILL MAKE A DIFFERENCE? NOT LIKELY BUT HERE IS THE RESPONSE:]
BuychinaSupport 2014-05-16 08:40
Dear Anz7,
Really sorry for the delay, as refund to the credit card need more time, and could you please give the bank information:
Beneficiary Beneficiary Address Bank Name Swift Code Bank Account Bank Address
[LET’S TRY A NEW TACTIC. ASK THE CUSTOMER TO PROVIDE ADDITIONAL INFORMATION IN ORDER TO PROCESS THE REFUND. THIS WAY WE CAN SAY IT IS NOT OUR FAULT, WE WERE WAITING FOR YOUR REPLY! – I SENT THEM THE BANK INFO AND RECEIVED THIS:]
BuychinaSupport 2014-05-28 05:57
Dear Anz7,
ok, we will arrange the refund to your card, plz check it in 10-15 working days.
[WTF! I AM BEGINNING TO REALIZE NOW THAT THIS IS JUST A GAME TO THEM OR THEY SIMPLY DO NOT HAVE ANY COMPETENT STAFF DEALING WITH REFUNDS. NEVERTHELESS, WHAT CHOICE DO I HAVE IF I DON’T WISH TO WASTE MORE TIME ENERGY AND MONEY?!
INTERESTING IT IS NOW A CALL FOR 10-15 DAYS RATHER THAN 7-10 DAYS, BOTH OF WHICH ARE ARBITRARY WHEN I HAVE BEEN WAITING AT THIS POINT FOR 128 DAYS SINCE I WAS FIRST PROMISED A REFUND.
EVENTUALLY I JUST HAD ENOUGH AND SENT A FINAL NOTICE AS A FINAL ATTEMPT AT A FRIENDLY RESOLUTION BEFORE EMBARKING UPON A PROJECT TO PUBLICIZE MY EXPERIENCE AND HOPEFULLY HELP OTHERS AVOID THE SAME ISSUE – MAYBE I WILL GET A REFUND IN THE PROCESS!]
Anz7 2014-06-18 08:59
On the 10th of January 2014 I was told you could not supply some of my order and you offered a partial refund which I accepted.
I still have not received this refund and it is now 18th June.
That is 159 days - more than 5 months
That is totally unacceptable.
If the refund has not been processed, and confirmation of that sent to me via email to ???@??? within the next 48 hours, I will escalate this to the necessary authorities for recovery of my money.
[I ALSO SENT THIS VIA EMAIL TO THE CUSTOMER SERVICES EMAIL ADDRESS. I DID NOT GET A RESPONSE ON MY ORDER CONTACT FORM, BUT I DID GET THIS EMAIL FROM CS:]
BuychinaSupport 2014-06-19 19:44
Dear
Thank you for your support, please don't worry, just you paid it before 3 months ago, we can't refund to your card ,so we will arrange the refund again to your bank account ,so it often need some time ,we will arrange the process ASAP, please wait patiently.
Best regards
Serana
[WOW, NOT EVEN A DEAR ANZ7 WITH THIS ONE. APPARENTLY IT IS NOT THEIR FAULT I DON’T HAVE MY MONEY BECAUSE THE TRANSACTION WAS TOO LONG AGO TO REFUND TO THE CARD. THE FACT THEY WERE TO SOLE CAUSE OF THIS DELAY DOES NOT SEEM TO BE IN THEIR AWARENESS! DO YOU GET THE IMPRESSION THEY DON’T CARE? I DID AND TOLD THEM SO! THEY HAVEN’T RESPONDED SINCE!]